Frequently Asked Questions
Everything you need to know about our lighting collections and services.
How long will it take for my lamp to be delivered?
Standard UK delivery typically takes 3-5 business days. For international orders, please allow 7-14 business days depending on your location.
Do your lamps come with light bulbs included?
To ensure you can customize the warmth and brightness of your space, bulbs are sold separately unless stated otherwise in the product description.
What is your return policy for fragile items?
We offer a 30-day return policy. If your item arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the product for a full refund or replacement.
Are LAMP LDN products compatible with international voltages?
Our products are wired for UK/EU standards (220-240V). For US customers, we recommend using a step-up transformer or checking the product specifications for dual-voltage compatibility.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's website.
Do you offer trade discounts for interior designers?
Absolutely. We offer exclusive pricing for industry professionals. Please visit our Trade Program page to apply for an account.